1. Scope and Applicability
These Terms & Conditions (“T&Cs”) govern all coaching and advisory services provided by wavehoover to private individuals and corporate clients (the “Client”).
By booking a session, program, or package and/or by completing payment, the Client confirms that they have read, understood, and accepted these T&Cs.
These T&Cs form an integral part of the contract between the Coach and the Client.
2. Contract Formation
A binding contract is concluded when the Client:
- books a session, program, or package via the Coach’s booking system or other agreed channel, and
- accepts these T&Cs, and
- completes payment where payment in advance is required.
No handwritten signature is required. Digital acceptance and payment constitute valid consent.
3. Nature and Scope of Services
The Coach provides professional coaching and advisory services.
Coaching is a collaborative, goal-oriented process intended to support personal and professional development. Coaching and advisory services are not:
- psychotherapy or psychological treatment
- medical services
- legal advice
- financial or investment advice
The Client remains fully responsible for all decisions, actions, and results arising from the coaching or advisory process.
4. No Guarantee of Outcomes
The Coach does not guarantee any specific results or outcomes.
Any statements, examples, assessments, or insights shared during sessions are based on professional experience and judgment. Outcomes depend on the Client’s engagement, implementation, and individual circumstances.
5. Prices and Payment Terms
All prices are stated in Swiss Francs (CHF) unless otherwise specified.
Sessions, programs, and packages are payable in advance, unless explicitly agreed otherwise in writing.
Invoices are payable within the payment period stated on the invoice. Failure to pay may result in suspension or cancellation of services.
6. Validity and Use of Sessions
Unless otherwise agreed in writing:
- Purchased sessions and packages are valid for 12 months from the date of purchase.
- Sessions not used within this period expire automatically.
Unused or expired sessions are non-refundable.
7. Scheduling, Cancellations, and No-Shows
Sessions are scheduled by mutual agreement.
Cancellations or rescheduling requests must be made at least 48 hours before the scheduled start time.
- Cancellations or rescheduling within 48 hours may be charged in full.
- Failure to attend a scheduled session without notice (“no-show”) is charged as a completed session.
8. Refund Policy
8.1 Single Sessions
For paid single sessions only, the Client may request a full refund within 48 hours after the session if the session was not helpful.
A short written explanation is required.
8.2 Packages and Programs
Packages and programs represent a commitment to a coaching process and are non-refundable once started.
Unused sessions within a package are not refundable.
9. Confidentiality
The Coach treats all information shared by the Client during sessions as confidential and does not disclose it to third parties, except where:
- disclosure is required by law, or
- there is an imminent risk of serious harm to the Client or others.
The Client acknowledges that confidentiality in digital communication (e.g. email, video conferencing) cannot be guaranteed with absolute certainty.
10. Intellectual Property
All materials, frameworks, exercises, concepts, and content provided by the Coach remain the intellectual property of the Coach.
Such materials may not be copied, distributed, shared, published, or used for commercial purposes without prior written consent.
11. Liability
To the extent permitted by law, the Coach’s liability is limited to cases of intent or gross negligence.
The Coach is not liable for:
- indirect damages
- consequential damages
- loss of profit
- decisions or actions taken by the Client based on coaching or advisory input
The Client acknowledges that coaching is a process of self-development and decision-making for which the Client bears full responsibility.
12. Corporate Clients
For corporate clients, additional or separate contractual terms may apply.
In case of conflict, the individually agreed terms take precedence over these T&Cs.
13. Data Protection
The processing of personal data is governed by the applicable data protection laws and the Coach’s Privacy Policy, which forms an integral part of these T&Cs.
14. Governing Law and Jurisdiction
These T&Cs are governed by Swiss law.
The place of jurisdiction is the Coach’s registered place of business in Switzerland.
15. Severability
If any provision of these T&Cs is held to be invalid or unenforceable, the remaining provisions remain fully effective.
16. Amendments
The Coach reserves the right to amend these T&Cs at any time.
The version in effect at the time of booking applies.
15. Severability
If any provision of these T&Cs is held to be invalid or unenforceable, the remaining provisions remain fully effective.
16. Amendments
The Coach reserves the right to amend these T&Cs at any time.
The version in effect at the time of booking applies.